Common questions

Start with a complimentary 30-minute scope call. If it's a good fit, you'll receive a proposal or Statement of Work with the scope and cost.
Targeted fix: a flat fee for one or more clearly defined issues, billed after the fix is delivered.
Project: a fixed fee set by scope, billed as milestones are completed.
Retainer: a fixed monthly fee for reserved hours and priority response, billed at month end. No prepayment. Invoices are due within 30 days.
Hourly: for as-needed work, billed monthly for hours worked.
Scope can adjust as your priorities do. Any added work, time, and cost are agreed with you in writing before it begins.
Yes. Technical work includes configuration, custom processing, SQL, and reporting. Functional work includes policy, packaging rules, and compliance reporting.
Work is remote.
Yes. We work with public and private institutions from 300 to 35,000 students.
Every project is led by a senior Banner expert, from the first conversation through go-live and beyond. No hand-offs to junior staff without oversight.

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