FAQs

Start with a complimentary 30-minute scope call. If it’s a good fit, you’ll receive a proposal or Statement of Work with the scope and cost.

Yes. Configuration, custom processing, population selections, and reporting on one side; policy, packaging rules, and compliance reporting on the other. Most of the work touches both, and we move comfortably between them.

Remote. Location isn't a barrier — the work is in the system, not on-site.

Yes. Private and public, small and large — the work scales to what your Banner environment actually needs, not to a fixed package size.

No layers between you and the person doing the work. You're not routed through account managers or junior staff — you get direct access to Banner Financial Aid expertise built from running these systems inside institutions of every size, from small colleges to large universities, public and private.

• Targeted fix: a flat fee for one or more clearly defined issues, billed after the fix is delivered.

• Project: a fixed fee set by scope, billed as milestones are completed.

• Hourly: for as-needed work, billed monthly for hours worked.

• Monthly support: ongoing help at a reduced rate, billed monthly for hours used.

No prepayment. Invoices are due within 30 days.

Scope can adjust as your priorities do. Any added work, time, and cost are agreed with you in writing before it begins.